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What you buy is not only the product itself, but also the service behind it

November 07, 2023

   As a professional plumber, there is no doubt that a high-quality sewer camera is essential. 


The most feedback we receive from customers is that accessories are difficult to buy, lenses are fragile, 


there is no after-sales door, etc., since there will be so many potential problems after the purchase, 


it is better to understand the product supply capacity and merchant service before buying to avoid more troubles in the future.



As a foreign trade salesman, the most contact is with customers, so I often take my customers as examples.


Last month I received an inquiry from a customer who was not here to buy our product, 


but looking for a new camera head for a camera that was less than a month old. 


Because the customer's camera was damaged during misuse. When he fed back to his seller, 



he was told that they were not the source factory and could not provide additional camera heads. 


For the information of the source manufacturer, the customer's seller at that time can only provide the approximate location rather than the specific contact information.



When I heard this description of the customer, I even felt that it was a pity that the customer's purpose was not to claim compensation for the machine 


he had purchased for less than a month, but to spend money on another camera head, but did not know who to buy it from. 


Can you imagine the embarrassment of customers who have money but can't buy products? 


This is not the helplessness and sorrow of non-factory sellers in the trade market. 


If you don't want to use your camera as a disposable product,


I recommend that you understand the subsequent services of the product before you buy, not just the product itself.


Since its establishment, QYTeco has always adhered to the original design, R&D, production and sales, 


high product quality and after-sales guarantee, if you need or want to replace a new camera, QYTeco will be a good choice.


We support technicians to answer questions face-to-face, respond positively, and solve quickly.

 


——Fanny






















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